Returns Policy

Vorteco Returns Policy

At Vorteco, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you must have the receipt or proof of purchase.

2. Return Process

To initiate a return, please follow these steps:

1. Contact us at support@vorteco.co.za with your order number and details about the product you wish to return.
2. We will respond with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
3. Ship the item back to us, including the RMA number and a copy of the receipt or proof of purchase.

Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at support@vorteco.co.za and send your item to: Vorteco, warehouse.

5. Non-Returnable Items

Several types of goods are exempt from being returned. Non-returnable items include:

• Gift cards
• Downloadable software products
• Products that have been installed or used
• Custom or special order products

6. Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

7. Warranty Claims

If your product is faulty and falls within the manufacturer’s warranty period, please contact us at support@vorteco.co.za to discuss the warranty claim process.

8. Contact Us

If you have any questions about our Returns Policy, please contact us at support@vorteco.co.za

Thank you for shopping with Vorteco!