Refund Policy

Refund Policy

Effective Date: [11/01/2024]

1. Introduction

Thank you for shopping at Vorteco, your trusted online solar product distributor in South Africa. We strive to ensure your satisfaction with our products and services. If you are not entirely satisfied with your purchase, we’re here to help.

2. Returns

2.1 Eligibility for Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2.2 Return Period

You have 7 calendar days from the date you received your item to initiate a return.

2.3 Non-returnable Items

Certain items are exempt from being returned, including:

• Gift cards
• Downloadable software products
• Items on sale or clearance

3. Refunds

3.1 Processing Refunds

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

3.2 Approved Refunds

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 7-10 working days, depending on your card issuer’s policies.

3.3 Partial Refunds

In certain situations, only partial refunds are granted (if applicable):

• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@vorteco.co.za and send your item to: Vorteco warehouse

5. Shipping

5.1 Return Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5.2 Shipping for Exchanges

For exchanges, we will cover the shipping costs of sending the replacement item to you.

6. Contact Us

If you have any questions on how to return your item to us, please contact us at support@vorteco.co.za.

7. Changes to this Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page. Your continued use of our services after any modifications constitute your acknowledgment and acceptance of the changes.

8. Final Note

We value our customers and aim to resolve any issues promptly and effectively. Your satisfaction is our priority.